Xyngular
  • Lehi, UT, USA
  • $15.00
  • Hourly
  • Full Time

Member Service Representative - French Speaking

Xyngular is looking for a French Speaking Member Service Representative to join our amazing team. Come find out why we have been recognized by Utah Business and Direct Selling News as a best company to work for! We offer a fun environment, lots of incentives, and the chance to be a part of our incredible movement of changing lives! 

Xyngular offers awesome benefits for full-time employees including: generous PTO, annual bonus, profit sharing, medical, dental, vision, life and short-term disability, long-term disability, and flexible benefits. That's not all though! We have lots of fun employee events, gym memberships, free running shoes and offer a great work environment where culture is key! 

 

What to Expect:

  • Throughout the day you will be handling inbound phone call, emails, chat's from the various Distributors and Members in both English and French queues. 
  • You will need to be able to efficiently speak and write in both English and French.
  • Place outbound phone calls as needed for various organizational needs.
  • Attend weekly trainings to continuously improve your Xyngular knowledge.

Member Service Representative Mission:  

  • Our Mission is to Empower Change in our Members' lives and assist them to live their best life by Becoming More
  • WHY do we do what we do? To Empower Change and help everyone to Become More
  • HOW do we do that? By providing the Best WOW Service
  • WHAT does that look like? We strive to make Personal Emotional Connections with the field via any and all interactions. This includes phone calls, emails, chats, Xander, etc.

Vision

  • Embody all our Core Values
  • Hold the team and peers accountable to expectations
  • Be proactive by having an Agile mindset.
  • A great team player attitude by asking yourself "what can I do to help the team as a whole succeed?"
  • Have a heart for service by providing tailored assistance and going the extra mile for our Members and co-workers
  • Be an "A Player" (Humble, Hungry, Smart)
  • Remember that you are an ambassador for Xyngular even outside of the workplace

Key Performance Indicators (KPIs)

  • Provide excellent service to our Members-measured by great QA scores
  • Follow our Brand Voice by being Purposeful, Vibrant, and Genuine in your communication
  • Demonstrate a solid understanding and critical thinking through Excellent Monthly Quiz scores
  • Work on your personal development by participating in the Tier Agent program
  • Excellent attendance and punctuality

 

 





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